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The Science Museum of Minnesota believes in the diversity of our community – diversity generates ideas, inspires creativity and is essential to building a positive workplace. As an Employer of Choice we hire and keep the best employees by valuing differences, creating a collaborative work environment, and providing promotional and career development opportunities.
Join our team as a Logistics Tech Assistant and help us to provide direct technical assistance and support during seasonal projects and programs. The position carries out prepping, delivering, packing, and organizing technology hardware for seasonal programs. The position also adds and removes software programs as needed and works with internal IT departments for any software and hardware concerns and repairs and is also responsible for the functioning of technology equipment needed for seasonal classes while assisting with consistent technology upgrades, troubleshooting, and technology projects.
Job Duties & Responsibilities:
- Collaborates with the Program Developer to determine weekly technology needs for programs and coordinate delivery, moving, and retrieval of hardware.
- Performs preventative hardware maintenance and elevate to the IT department if needed. Works with IT to coordinate elevated maintenance concerns of hardware and find solutions to maintain technology demand.
- Utilizes software technology to upload class projects and pictures for the duration of the seasonal programs.
- Assists the Materials and Logistics Coordinator with hardware inventory and upkeep of the inventory lending system.
- Develops user documentation to detail logistic, testing and development processes of technical equipment used.
- Reports technology needs, repairs or concerns to the Operation Manager for immediate resolution.
- Troubleshoots and resolves unforeseen technology concerns as reported in classrooms onsite and offsite for the duration of seasonal programs.
- Prioritize special projects as determined by developers, instructors, and IT teams for efficient use of technology for programs.
- Collaborates with IT to learn Science Museum internet, data, storage, and networking systems.
- Performs other related duties as assigned.
- Related experience in Information Systems (IS).
- Working knowledge of Windows (PC) and Macintosh (Mac) platforms.
- Ability to support technology hardware and software systems and troubleshooting network connectivity.
- Some college coursework experience.
- Cultural competency and experience working with diverse communities.
- Willingness to be open and respectful of all backgrounds.
- Bilingual a plus (Hmong, Somali, Spanish).
Starting rate: $12.00+ hourly / Depending on Qualifications